Innovation Behaviour in the Service Sector - Services in the Future Since 1995, the Centre for European Economic Research (ZEW) has been conducting surveys on innovation activities of service sector firms (Mannheim Innovation Panel - Services, MIP-S). The survey is representative for the German Service Sector and carried out in collaboration with infas Institute for Applied Social Studies (infas) and The Fraunhofer Institute for Systems and Innovation Research (FhG-ISI). The project is based upon methodological and technical expertise gathered in a similar survey in manufacturing and mining (MIP), which has been carried out by the ZEW since 1993. Every year, approximately 2,500 service sector firms take part in the survey. The firms belong to the sectors trade and transport, software and telecommunication services, banking and insurances, technical consulting and consulting services as well as other business related services. To ensure representativity of the data basis, recently established firms are added to the sample selection frame. The set of questions consists on the one hand of questions which are included regularly every year. Among these are questions about the introduction of new or significantly improved services or methods used in producing or delivering services, the size and structure of innovation expenditure and the importance of R. Furthermore, additional questions on changing topics are introduced every second year, e.g. on objectives or achievements of innovations, obstacles of innovation, sources of innovation or co-operation. In 2000, the innovation survey in services was conducted for the fifth time. In 1997, the survey represented the German contribution to the community innovation surveys (CIS) of the European Commission. The survey is accompanied by a scientific advisory board presided by Prof. Dr. Hans Georg Gemünden.
Ebling, Günther, Sandra Gottschalk, Norbert Janz and Hiltrud Niggemann (2000), Dienstleistungen in der Zukunft - Innovationsaktivitäten im Dienstleistungssektor. Ergebnisse der Erhebung 1999, Zentrum für Europäische Wirtschaftsforschung, Mannheim