Enforcement in Service Delivery

Research Seminars

Poor service quality and theft are challenges common to the electricity sector in developing countries. Smart meters provide additional information to both consumers and utilities, potentially mitigating these challenges. In a randomized experiment in Kyrgyzstan, smart meters replaced houses’ old meters. Post-intervention electricity service quality was significantly better among the treatment group relative to the control group. Consumers’ returns to electricity quality improvements were substantial. Treated households’ peak electricity consumption and expenditures on electric appliances increased, consistent with an improvement in consumer welfare. The utility benefits from the meters, via increased billed consumption and bill payment, albeit less than consumers do.


  • Ass. Prof. Robyn Meeks Ph.D.

    Ass. Prof. Robyn Meeks Ph.D. // Duke University, Durham, USA

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