The sector service providers of the information society, comprising both knowledge-intensive and ICT-specialised service providers, has been highly innovative over the past twelve months. Around 40 percent of the companies have differentiated their range of services by, for instance, changing their service hours or by complementing their services. Around 39 percent have extended their range of services by, for instance, developing new customer circles and market segments. Moreover, 18 percent of the companies have standardised their range of services. This is the result of a survey among service providers of the information society conducted by the Centre for European Economic Research (ZEW), Mannheim, in cooperation with the credit reference agency Creditreform, Neuss, in June 2009 (details regarding the survey are provided below).